Terms & Conditions

Add-On Partners is a strategic marketing consultancy and trading name of Diana Catrinoi-Cornea MCIM CMktr, a sole trader. Our registered address for correspondence is in Camberley, Surrey. You can contact us at [email protected].

We provide strategic marketing consultancy, fractional marketing director support, branding, social media management, web design and development, SEO, and graphic design services to businesses across the UK and Europe. The specific scope of services provided to you will be set out in a separate proposal, statement of work, or client agreement. These terms apply alongside that agreement and should be read together with it. We reserve the right to decline any project or engagement at our discretion.

Any proposal or quote we provide is valid for 30 days from the date of issue, unless otherwise stated. Acceptance of a proposal — whether in writing, by email, or by payment of a deposit — constitutes your agreement to proceed on the terms set out in that proposal and these terms and conditions.
Work will not commence until a proposal has been accepted and, where applicable, a deposit has been received.

Project-based work

For project-based engagements, we require a deposit of 50% before work begins, with the remaining balance due on completion or at agreed milestones. Payment terms will be set out in your proposal.

Monthly retainers

For monthly retainer engagements, invoices are issued at the start of each month and are due within 7 days of the invoice date, unless otherwise agreed in writing.

Late payment

If payment is not received by the due date, we reserve the right to pause work until payment is made. We also reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Expenses

Any third-party costs incurred on your behalf (such as stock photography, software subscriptions, advertising spend, or print costs) will be agreed with you in advance and invoiced separately unless otherwise stated in your proposal. All fees are exclusive of VAT where applicable.

To allow us to deliver our services effectively, you agree to:

• Provide us with accurate, complete and timely information, content and feedback when requested
• Make decisions and provide approvals within agreed timeframes
• Ensure you have the necessary rights and permissions for any content, images or materials you provide to us
• Designate a named point of contact for the project

Delays caused by a failure to meet these responsibilities may affect timelines and are not our liability.

Our proposals include a specified number of revision rounds where applicable. Revisions beyond what is included, or requests that fall outside the agreed scope of work, will be quoted separately and charged at our standard day or hourly rate.

Any significant changes to the scope of work must be agreed in writing before additional work begins.

Ownership of work

Upon receipt of full payment, ownership of the final deliverables created specifically for you as part of an agreed project will transfer to you. This excludes any third-party assets (such as licensed fonts, stock images, or software) which remain subject to their own licence terms.

Our rights

We retain the right to use work completed for you in our portfolio and for promotional purposes, including on our website and social media, unless you specifically request in writing that we do not.

Your content

You confirm that any content, images, copy or materials you provide to us are either owned by you or that you have the right to use them. You agree to indemnify us against any claims arising from third-party intellectual property rights in materials you have provided.

We treat all client information as confidential. We will not share information about your business, projects, or commercial arrangements with any third party without your consent, except where required by law or where necessary to deliver the services (for example, sharing a brief with a specialist contractor working under our direction).

We may ask you to sign a mutual non-disclosure agreement for particularly sensitive engagements. This can be requested by either party.

By you

You may terminate a monthly retainer engagement by giving 30 days' written notice. For project-based work, if you choose to cancel after work has commenced, you remain liable for all work completed to the date of cancellation. Any deposit paid is non-refundable.

By us

We reserve the right to terminate an engagement with immediate effect if you breach these terms, fail to make payment, or if the working relationship becomes untenable. In such cases, you will be invoiced for all work completed to the date of termination.

We take our work seriously and aim to deliver high-quality results. However, we cannot guarantee specific outcomes from marketing activity, as results depend on many factors outside our control including market conditions, competitor activity, and algorithm changes on third-party platforms.

Our total liability to you in connection with any engagement will not exceed the total fees paid by you to us in the three months preceding the claim.

We are not liable for any indirect, consequential, or special loss, including but not limited to loss of revenue, loss of profit, or loss of data.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We may recommend or use third-party tools, platforms, or services as part of our work. We are not responsible for the performance, availability, or data handling practices of any third-party services. Any issues arising from third-party platforms are subject to those platforms' own terms and conditions.

The content on addonpartners.co.uk is provided for general information only. We make every effort to keep it accurate and up to date but make no warranties about its completeness or fitness for a particular purpose.

We reserve the right to change, suspend or withdraw any part of our website at any time without notice.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The current version will always be available on our website. By continuing to use our services after any changes, you accept the updated terms.

If you have any questions about these terms, please contact:

Diana Catrinoi-Cornea MCIM CMktr
Trading as Add-On Partners
[email protected]
Camberley, Surrey